index

1. About Modern Muse Gallery

Q: What is Modern Muse Gallery?
A: Modern Muse Gallery is a contemporary art and design house specializing in statement sculptures, collectible figures, and curated décor for refined interiors.

Q: Where are you located?
A: We are based in Houston, Texas, and serve collectors all over the world. 

Q: Do you have a physical gallery?
A: Yes. Private viewings are available by appointment at our Houston showroom. To schedule a visit, please contact us at themodernmusestudios@gmail.com or via Instagram @themodernmusegallery.

2. Products & Craftsmanship

Q: How are your pieces made?
A: Our pieces are produced in small batches, with many works hand-finished by our studio. Subtle variations in finish and texture are part of the character of each piece.

Q: What materials do you use?
A: Our collections feature premium resin, fiberglass, mixed media, and textiles. Material details for each piece are listed on its product page.

Q: Are the LED sculptures safe for indoor spaces?
A: Yes. Our LED works are designed for indoor use with low-voltage components. Please avoid moisture and extreme temperatures and follow the care notes on the product page.

Q: Are your pieces limited edition?
A: Selected works are limited edition or one-of-one. These pieces are marked accordingly and are not restocked once sold.

3. Orders & Payments

Q: Which payment methods do you accept?
A: We accept all major credit and debit cards and offer accelerated checkout options such as [Shop Pay / Apple Pay / Google Pay / PayPal].

Q: Do you offer installment plans?
A: On eligible orders, installment options (such as Shop Pay Installments or similar providers) may be available at checkout, subject to approval.

Q: How do I know my order is confirmed?
A: You’ll receive an order confirmation email immediately after checkout. If you don’t see it, please check your spam folder or contact us.

4. Shipping & Delivery

Q: Where do you ship?
A: We offer free shipping worldwide. 

Q: How long will my order take to ship?

  • In-stock pieces typically ship within [3–7 business days].

  • Oversized or life-size sculptures may require additional handling time.

Tracking details are shared as soon as your order ships.

Q: Do you offer local pickup or delivery in Houston?
A: Yes. For select pieces, we can arrange local pickup or white-glove delivery within the Houston area. Please contact us to coordinate.

5. Returns, Exchanges & Cancellations

Q: What is your return policy?
A: Due to the nature of our work—limited runs, made-to-order pieces, and oversized sculptures—all sales are generally final. If your piece arrives damaged, we will work with you to make it right.

Q: What if my piece arrives damaged?
A: Please email us within [48–72 hours] of delivery with your order number and clear photos of the item and packaging. Our team will review and assist with a replacement, repair, or carrier claim.

Q: Do you accept exchanges?
A: Exchanges may be considered for select in-stock items only. Any return shipping and price differences are the responsibility of the customer. Please contact us before sending anything back.

Q: Can I cancel my order?
A: For ready-to-ship items, cancellations may be possible within [24 hours] if the order has not yet been dispatched. Pre-orders, custom, and made-to-order pieces cannot usually be canceled once production begins.

6. Pre-Orders, Custom & Large-Scale Works

Q: What does “pre-order” or “made to order” mean?
A: These pieces are produced specifically for you after purchase and may require additional production time. Estimated lead times are noted on each product page.

Q: Do you create custom pieces?
A: Yes. We accept a limited number of custom commissions, including bespoke colors, branding, and large-scale installations for private and commercial spaces. Share your concept, dimensions, and budget, and our team will review.

Q: Do you collaborate with designers, developers, or hospitality projects?
A: Absolutely. We partner with interior designers, architects, and hospitality groups to curate statement art for residential, hospitality, and commercial projects. For trade and project inquiries, contact us with “Trade Inquiry” in the subject line.

7. Care & Maintenance

Q: How should I care for my sculpture or figure?
A: Dust gently with a soft, dry cloth. Avoid harsh chemicals, abrasives, or prolonged exposure to direct sunlight, moisture, or extreme temperatures.

Q: Are your pieces suitable for outdoor use?
A: Our pieces are intended for both indoor and outdoor display. Outdoor use may affect the finish and is at the owner’s discretion.

Q: How do I care for pillows and textiles?
A: Please refer to the care notes on the product page. In most cases, we recommend gentle spot cleaning with mild detergent and air drying.

8. Editions, Pricing & Restocks

Q: Why do prices vary across the collection?
A: Pricing reflects scale, materials, craftsmanship, edition size, and production complexity. Larger, hand-finished, and limited-edition works command higher pricing.

Q: Will sold-out pieces return?
A: Some core designs may restock, but limited editions and one-of-one works are not reproduced once sold. We recommend joining our email list or following @themodernmusegallery for early access to new drops.

Q: Do you offer promotions?
A: On occasion, we extend exclusive offers or early access to our community. The best way to stay informed is through our newsletter and Instagram.

9. Collaborations, Wholesale & Rentals

Q: Do you offer wholesale or volume pricing?
A: For select pieces and professional projects, we may provide volume or trade pricing. Please share your company details, project scope, and timeline for review.

Q: Can I rent a piece for an event or shoot?
A: Rentals may be available for brand activations, editorials, campaigns, or staging. Include your dates, location, and the piece(s) you’re interested in when reaching out.

Q: Are you open to collaborations?
A: Yes. We consider collaborations with brands, artists, and creators whose vision aligns with ours. Please include links to your work and a brief concept overview.

10. Contact & Support

Q: How can I reach Modern Muse Gallery?

  • Email: themodernmusestudios@gmail.com

  • Instagram: @themodernmusegallery

  • Contact Form: Available on our website

Q: What are your support hours?
Our team typically responds [Monday–Friday, 8 AM –  12 AM CST]. Messages received outside these hours are answered on the next business day.